Customer Success Story - Re-Leased Property Management Software

Posted by Bernadette Foley on Mar 17, 2017
Bernadette Foley
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Re-Leased is a cloud-based property management software that assists owners, investors, and managers in gaining better returns on their residential and commercial property. www.re-leased.com


 

According to Carolyn Bodisco, the training and implementations manager at Re-Leased, "our company is currently growing rapidly so we have a lot of new customers that need to be trained in on our software." Though they've been utilizing ilos for some time, Carolyn says the easy-to-use platform is now more important than ever, with a large number of clients needing to be onboarded in a short amount of time. 

 

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The Re-Leased team uses Jing for sharing video internally but found that the quality wasn't clean enough to share with clients. They turned to Camptasia and experienced a different problem; the platform was way too complicated! Carolyn says ilos is the perfect fit, providing a simple and easy process for creating quality videos. 

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Integrating ilos with their Freshdesk support software, the Re-Leased training team records demonstration videos and embeds them within their online help center. When support tickets come in, they can typically search for an article that answers the question and swiftly send the link to the customer, saving them lots of time and effort!